and stores personal information and the possible consequences for you. This policy
applies to the Surrey Spine Group website. Use of the word ‘we’, ‘our’ and ‘us’
in the policy refer to Surrey Spine Group as specified here.
Surrey Spine Group’s commitment: Surrey Spine Group commits to treat personal information
you give us in confidence and in a way that conforms with our obligations under the
Data Protection Act (1998). The information we collect about you helps us understand
more about how our site is used and enables us to send you communications, electronic
and other, about Surrey Spine Group and its work and services which may interest
you. For example, if there is an overseas emergency we may contact you to raise specific
help. However we will always offer opt-ins or opt-outs with respect to you receiving
current or future communications.
Data Protection registration: For any queries concerning our policy go to the ‘contact
us’ page and either e-mail or telephone the head office during normal office hours.
Information collected: in some parts of the web site including forms for sign ups,
orders, email messaging and surveys we collect personal data such as name, address,
telephone number and email address. We shall use this information to improve our
service to you and for the purposes to which you have given permission for use. As
appropriate we will explain why information is being collected. You may be asked
to ‘opt-in’ to receive future communications or to tick a box if you do not wish
to receive further communications (opt-out). Should you be asked about sensitive
personal data such as religious affiliation, your prior consent will be sought and
we shall explain the reason for collecting such information.
Site visit information: In order to improve our web site and better meet your needs,
we track visitor information such as time and pages viewed. However such data is
immediately disconnected from your personal information. Only aggregate annonymised
data is stored and used for report purposes.
Third party use: Surrey Spine Group’s policy is not to sell, hire or pass on to third
party organisations your personal data. However, from time to time, we may share
your data with our associate service providers in order to fulfil the services that
you have requested, for example receiving our newsletter. Such agents are bound
by our data handling policy and to comply with legal privacy obligations under the
Data Protection Act (1998).
Accuracy and Validation of your Personal Data: Please contact us if at any time the
details we use to communicate with you change or are in error so that we can correct
your record. You may at anytime request a copy of the personal details which we
hold in store. Write to the ‘Data Controller’ at Surrey Spine Group’s head office
(see ‘contact us’) along with a cheque for £10 made out to Surrey Spine Group to
cover processing costs along with proof of your identity (photocopy of passport or
UK driver’s license). We will reply within 40 days of receiving your letter, cheque
and proof of identity.
Data Security: Surrey Spine Group makes every effort to engage high levels of electronic,
physical and organisational security concerning collection, storage and disclosure
of your personal data. All payments by credit card over the internet are processed
through a secure server by PayPal on our behalf. All communication between the donor
and PayPal is encrypted to the maximum strength supported by the donor’s browser
using TSL or SSL (Secure Socket Layer) security. PayPal is an eBay company and states
on its website through which your transaction is processed:
“Security is of critical importance at PayPal. We use proprietary technology - and
constantly innovate - to help ensure your transactions are safe. In addition, PayPal
and eBay have over 1000 people worldwide dedicated to keeping PayPal accounts safe,
and stopping online criminals.”
Nevertheless we all recognise that the internet carries risks. Whilst Surrey Spine
Group takes all reasonable efforts to render information sent to us secure, we cannot
warrant security of information transmitted to us through the internet. The risk
is ultimately yours.
a more personalised service when you visit our website. A cookie is a string of
information that is delivered to your computer’s hard disk through your web browser
so that the Surrey Spine Group site can remember who you are. The cookie will normally
contain the name of the domain from which the cookie has come for the life of the
cookie and a value which is normally a random generated number sequence. You cannot
be identified solely from the cookie.
Two types of cookie are used: per session and persistent. The temporary per session
cookie remains in the file of your browser until you leave the site. The persistent
cookie stays as long as its lifetime. Usually such cookies store state information
between visits to a site. They permit customisation of, for example, log-ins so
that you do not have to repeat information supply every time you visit password restricted
parts of the site.
cookie is received. However some of the interactive features of the site may be
impaired if you switch off cookie receipt.
Google Analytics: We use Google Analytics on our website. Google Analytics creates
a cookie to enable us to evaluate your use of our websites and create reports on
the use and activity on the site.
To opt out of being tracked by Google Analytics across all websites, you can also
download a tool provided by Google.
Conditions for use of Surrey Spine Group’s web site. Your use of the site confers
to review Terms and Conditions.